Frequently Asked Questions
Everything you need to know about your Orbitkey experience.
What materials are used in Orbitkey products?
We use premium materials including top-grain leathers, durable stainless steel, and high-performance polymers to ensure our accessories withstand daily wear while maintaining a sophisticated aesthetic.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Do Orbitkey products come with a warranty?
Yes, all Orbitkey products are backed by a 2-year manufacturing warranty that covers any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Will the Key Organiser fit my specific keys?
The Orbitkey Key Organiser is designed to hold 2-7 standard keys with a hole diameter greater than 4mm and a length shorter than 67mm.